Shipping policy
Shipping Policy
Last updated: [insert date]
Thank you for shopping with Eminence Blades. Please review our shipping policy below. If you have questions, contact us at [insert support email].
Order Processing Time
- Home Decor & Pet Supplies: Orders are processed and shipped within 2–4 business days.
- Knives & Leather Goods (handmade): Each item is handcrafted to order. Please allow 5–10 business days for production before your order ships.
Orders are not processed on weekends or public holidays.
Shipping Rates & Delivery Times
| Product Category | Ships From | Estimated Delivery | Shipping Cost |
|---|---|---|---|
| Home Decor & Pet Supplies | United States | 3–7 business days | Calculated at checkout / [insert flat rate] |
| Knives & Leather Goods | Pakistan | 10–20 business days | Calculated at checkout / [insert flat rate] |
Delivery times are estimates and are not guaranteed, as they can be affected by customs processing, carrier delays, weather, or other factors outside our control.
International Shipping
We currently ship to the United States and select international destinations. International orders (including handmade knives and leather goods shipped from Pakistan) may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking information to update.
Multiple Shipments
Because our Home Decor/Pet Supplies items and our handmade Knives & Leather Goods ship from different locations, orders containing both may arrive in separate packages at different times. You will receive separate tracking information for each shipment.
Lost, Delayed, or Damaged Packages
- If your order is delayed beyond the estimated delivery window, please contact us at support@eminenceblades.com and we'll help track it down.
- If your package arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging so we can process a replacement or refund.
- Eminence Blades is not responsible for packages confirmed as delivered by the carrier but reported lost or stolen after delivery; in these cases we recommend filing a claim with the carrier and/or local authorities.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately — we can only update the address if the order has not yet shipped.
Knife Shipping Restrictions
Some knife products may be restricted or require additional documentation for import into certain states or countries. It is the customer's responsibility to check local laws regarding the purchase and import of bladed items before ordering. Eminence Blades is not liable for orders seized or returned by customs due to local restrictions.
Contact Us
For any shipping questions, reach out to us at support@eminenceblades.com or +1 817 2543054.